General Warranty Conditions

Duramacs’ warranty period applies only to the original purchaser, starting at the time of products being discharged from the appointed port stated in the sales contract.

It covers manufacturing workmanship only. If an item should fail as a result of a manufacturing fault or defect under normal domestic use and within their designed purposes, the manufacturer at their discretion will replace the failed item with the next shipment. Any replacement will be for the failed item only, and not a complete set. The original warranty period is not extended in the event of replacements.

For claims, it is the original purchaser's responsibility to submit all evidences of the claim to the manufacture along with proof of delivery date. Without evidences, claims are voided. Warranty specifically excludes general wear and tear, rusting of steel components and parts, corrosion, commercial use and damage caused as a result of failure to observe reasonable care, maintenance and assembly instructions for both furniture and hardware.

General Warranty Terms

Solid surface material is limited warranty against: absorbance, expansion, sepsis, mold, fungus, corrosion and fire (class 1), with timeline as below:
10 year-warranty for: countertop, sinks, and cabinet doors.
2 year-warranty for all other products.

Epoxy coating material has warranty term of 1 year in: color fading (with an allowance of ±5%), epoxy bonding, and warping (allowance of ±5mm).

However, each part of the product offers a different warranty due to other materials that are utilized (as detailed below):

EDP (or powder) Coated Metal: is covered with 1 year limited warranty.
Natural Woods: no warranty because of their organic nature.
Supported boards (i.e. marine or high density boards): are not warranted or guaranteed by DuraMacs as we are not the original manufacture.
Accessories and fabrics materials: are not warranted or guaranteed.

Please be advised that all published dimensions are approximate and will vary in production. When placing orders where product measurements and specifications are crucial, please contact the sales team and verify them prior to placing the order.

Please be aware that the warranty cannot be responsible for workmanship defects reported outside of warranty time frame, as other factors beyond the factory’s control enter into effect.

All warranty will be voided if the products are dealt with any aftermarket treatments.

Solid surface material

A. Things you’ll need:
Clean water
Mild, abrasive cleanser (e.g. C.I.F)
Scotch pad
Wet cloth
Clean towels
Waterproof sandpaper (#400, 800, 1200)

B. Instructions:
*** Removing blotches or stains

To remove blotchy (or film of minerals) appearances, follow these simple steps:
Step 1: When possible, try to clean the product right after using it to prevent hard stains from settling on the surface. Use a wet cloth and mild abrasive liquid to clean the entire surface. Gently scrub in circular motions until until all dirt or stains are completely removed from the surface.For tough stains, use C.I.F cream mix with water to clean the surface, or, if needed be, leave C.I.F cream overnight to act on tough stains.
Step 2: Rinse the surface thoroughly with clean water, then drying it off.
Step 3: Repeat the process, if necessary, until all areas are free from blotches and/or stains.

*** Removing fine and deep scratches

This process can be done with gritted sponges because solid surface is the same inside-out; hence, it can be sanded and renewed, following these steps:

Step 1: Start sanding over the scratched areas using 400 grit wet sandpaper with water. Sand the scratched areas in straight or circular motions, until all the scratches’ edges are grinded down, creating a smooth surface. Periodically remove any built-up residues.
Step 2: Continue sanding the area using 800 grit wet sandpaper. Scrub the surface lightly in circular motions in order to polish the surface. For a glossier finished surface, 1200 grit sandpaper may be applied. For an even finished touch, white abrasive pad may be used (with water and scrub in circular motions).
Step 3: Rinse the surface with water and dry off thoroughly. Check to make sure the sanded areas blend well with the rest of the surface. Please note that the sanded area may not perfectly match the entire top. If necessary, repeat the sanding process for the entire surface until all areas look the same.

***For removing complicated scratches in semi-gloss or gloss finishing, we recommend you to contact specialist from our office for further assistance.

Note: there will be a short video clip on how to do these step (still need to be filmed)
Fiber cement + epoxy coating material
Never use any rough or sharp objects as this will damage the surface of the product. For cleaning stains:
Scrub gently over the stain area with soft pad with normal water or, if necessary, mild soap water. For removing scratches:
With very light scratches: do the same as cleaning of stains but scrub over the scratched areas in straight or circular motions until all the scratches look the same with the entire surface. However, the treated area may not perfectly match the entire remaining surface.

With complicated scratches: we recommend you to contact specialists from our office for further assistance.

When the products are not used, please cover up with canvas or nylon fabric. Note: there will be a short video clip on how to do these step (still need to be filmed)

For solid surface

Never cut directly on the solid surface top - it will leave score marks.
The surface must not be exposed to strong acid or high concentration of acetone.
Always use coasters, tablecloth or trivets to alleviate the surface from direct exposure to heat, sharp, or rough objects.